Complaints Policy 

PA Claim UK is a trading style of Treadstone Law Ltd (SRA No. 557858), which is authorised and regulated by the Solicitors Regulation Authority. 

We are committed to providing high-quality legal services. If you are unhappy with any aspect of our service, we encourage you to raise your concerns so we can resolve them as quickly and fairly as possible. 

How to Raise a Concern 

In the first instance, please contact us using the details below so we can try to resolve the issue informally: 

Email: help@treadstonelaw.co.uk 
Telephone: 0161 490 8960 
Post: 
Treadstone Solicitors 
76 King Street 
Manchester 
M2 4NH 

We aim to deal with concerns promptly and professionally. 

Making a Formal Complaint 

If however, you would like to make a formal complaint, please read our full complaints handling procedure here. 

The full procedure explains: 

• • How we will investigate your complaint 
  • The timescales involved 
  • Your right to refer your complaint to the Legal Ombudsman 
  • When you may complain to the Solicitors Regulation Authority 

Legal Ombudsman 

If you are not satisfied with our final response, or if your complaint has not been resolved within 8 weeks, you may be able to refer your complaint to the Legal Ombudsman. 

Further details can be found at: 
www.legalombudsman.org.uk 
Telephone: 0300 555 0333 

You must normally refer your complaint to the Legal Ombudsman within six months of receiving our final response and no more than one year from the date of the act or omission complained about (or from when you should reasonably have known there was cause for complaint). 

Solicitors Regulation Authority (SRA) 

The SRA can assist if your complaint relates to misconduct, dishonesty, discrimination, or serious regulatory breaches. 

You can report a solicitor to the SRA at: 
www.sra.org.uk